Privacy Policy

Welcome to PetShopLink . We take your privacy and personal information security very seriously. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you use our services. By using our website, you agree to this policy. If you do not agree, please discontinue using our services.

1. What Information We Collect

Information you provide directly:

When you create an account, place an order, subscribe to our emails, or contact us, we may collect your name, email address, phone number, shipping address, and other relevant information.

Information collected automatically:

When you browse our website, we automatically collect your IP address, browser type, device information, visit time, pages viewed, and search queries.

Pet-related information:

If you provide information about your pet(s) (e.g., name, breed, age, weight, etc.), we may collect this to enhance your shopping experience and provide personalized recommendations.

Payment information:

Your payment information (such as credit card details) is securely processed by third-party payment providers (e.g., PayPal, Stripe, etc.). We do not store any complete credit card information on our servers.

2. How We Use Your Information

We use the information we collect for the following purposes:

Processing your orders, arranging shipping, and providing after-sales service
Responding to your inquiries and customer service needs
Improving website functionality and user experience (through anonymous data analysis)
Sending you promotional emails about new products and special offers (with your consent — you may unsubscribe at any time)
Fulfilling legal and regulatory obligations

We do not sell your personal information to any third party.

3. Cookie Usage

Our website uses cookies (small text files) to provide a better user experience, including:

Essential Cookies: Required for basic functions such as login status and shopping cart
Analytics Cookies: Anonymous browsing data via Google Analytics to help us improve our website
Functional Cookies: To remember your preferences and enhance your browsing experience

You can disable cookies through your browser settings, but some features (such as the shopping cart) may not function properly.

4. Information Sharing

We may share necessary information with third parties in the following cases:

Payment Processors: To process payment transactions (e.g., PayPal, Stripe, etc.)
Shipping Carriers: For order delivery, including recipient name and address
Analytics Tools: Anonymous usage statistics via Google Analytics, which cannot identify individuals
Legal Compliance: When required by law or government authorities

Except as described above, we do not share your personal information with any third party without your consent.

5. Data Retention Period

We retain your personal information for as long as necessary to provide our services:

Order Data: Retained for 5 years in accordance with tax regulations
Customer Inquiries: Deleted within 6 months after the issue is resolved
Account Information: Retained while your account is active; deleted within 30 days upon your request

6. Your Rights

Under applicable privacy laws, you have the following rights:

Access: Request access to the personal information we hold about you
Copy: Request a copy of your personal information
Correction: Request correction of inaccurate personal information
Restriction: Request that we stop collecting, processing, or using your information
Deletion: Request deletion of your personal information where permitted by law

To exercise any of these rights, please contact us using the information below. We will respond within 15 business days.

7. Data Security

We take the following measures to protect your personal information:

Full-site SSL encryption (https) to ensure secure data transmission
Payment information is processed by compliant third-party payment providers; we do not store credit card data
Regular database backups to prevent accidental data loss
Restricted internal access to personal information

⚠️ While we strive to protect your information, no method of transmission over the Internet is 100% secure. If you discover any security issues, please notify us immediately.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make material changes, we will notify you via website announcement or email. We encourage you to review this page periodically for the latest information.

9. Contact Us

If you have any questions about this Privacy Policy or need to exercise your rights regarding personal information, please contact us:

Email: huitingemma8@gmail.com
WhatsApp: +8618350628542